Job Requirements We are looking for an experienced Manager Customer Care & Operations to join our team at Sanofi. The successful candidate will be responsible for managing customer service operations and ensuring customer satisfaction. The Manager Customer Care & Operations will be responsible for developing and implementing customer service policies and procedures, managing customer service staff, and ensuring customer inquiries are handled in a timely and efficient manner.
The ideal candidate will have excellent communication and problem-solving skills, as well as a strong customer service background. The Manager Customer Care & Operations will be expected to provide leadership and guidance to the customer service team, and ensure customer service standards are met.
Responsibilities:
• Develop and implement customer service policies and procedures
• Manage customer service staff
• Ensure customer inquiries are handled in a timely and efficient manner
• Monitor customer service performance
• Provide leadership and guidance to the customer service team
• Ensure customer service standards are met
• Resolve customer complaints
• Identify customer service trends and recommend improvements
• Maintain customer service records
Requirements:
• Proven experience as a Manager Customer Care & Operations
• Excellent communication and problem-solving skills
• Strong customer service background
• Ability to lead and motivate a team
• Knowledge of customer service software, databases, and tools
• Bachelor’s degree in Business Administration or related field
FAQs:
Q: What is the job title?
A: Manager Customer Care & Operations
Q: What is the company name?
A: Sanofi
Q: What is the location?
A: Mumbai
Q: What is the salary?
A: Best in Industry
Q: What is the employment type?
A: 1 - 5 years
